Frequently Asked Questions

How do I get my equipment to you and back?

Our goal is to make your experience as easy as possile.  You have a number of options:  WE Supply the Box, YOU Supply the Box, YOU HANDLE Shipping or MEET Up.

When WE supply the box, SGS sends a box (with packing material and label) directly to your door.  Just pack up your item(s) and drop off at any FedEx location or simply call FedEx for pick up.  Cost includes shipping the item(s) back after service is complete.

When YOU supply the box, SGS emails a FedEx label directly to you.  You provide the box and packaging.  Once packed, drop off at any FedEx location or simply call FedEx for pick up.  Cost includes shipping the item(s) back after service is complete.

When YOU HANDLE the shipping, you will be responsible for shipping your equipment to SGS.

Meet up is a possiblity if you reside locally.  Arrangements may be possible to pick-up and drop-off your equipment at an agreed upon location.

Who pays for shipping?

Shipping costs are extra.  However, we look to make the shipping experience easy and a fixed cost as much as possible.

How long does it normally take to service my equipment?

Our goal is to get your equipment serviced and back to you within 7 days plus shipping time based upon parts availability. We stock a wide variety of service kits from the major manufacturers. However, based on the manufacturer and/or age of your equipment, parts may not be in stock or readily available.

What if I need my equipment serviced quickly?

Express Service is available at an additional cost if you need your equipment back sooner.  Express Sevice is 2 days plus shipping time and based on parts availability.  Express Service requests will be contacted directly.

The Express Service Fee is $30.00 plus any additional shipping and/or delivery fees.

Should I have my BC serviced annually?

Yes!  As you dive, small amounts of sand, debris, and salt will accumulate and buildup.  Over time without proper service, these buildups can prevent dump valves from closing completely which in turn allows air to escape.  Buildups in the inflator may prevent the value from seal completely, allowing air to leak into the BC.  Both conditions compromise your buoyancy and may put you at risk. 

Annually servicing your BC will elimate these risks.

I own scuba tanks. How often do they need serviced?

All cylinders that contain compressed gas fall under OSHA/DOT regulations and as such are to be visually inspected annually and hydrostaticlly tested every 5 years.  By law, a scuba cylinder cannot be filled if it has been over a year since its last visual inspection or over 5 years since its last hydrostatic test.

How often should I replace hoses?

Hoses are an important part of your life support system; the pathway necessary for the gas to get from your cylinder to your body.

Hoses are often overlooked until they leak.  Of course it happens at the most inconvenient times, possibly causing you to miss or cut a dive short or even worse – causing an emergency ascent situation!

You should visually inspect all your hoses prior to connecting your regulator to any high pressure cylinder.  Pay special attention to the end of the hose at the connection where the hose material meets the metal connection.

Hoses should be replaced at least every five years or when any defect is noticed such as bumps or cracking.