Frequently Asked Questions
Scuba Gear Service

Our goal is to make your experience as easy as possile.  You have a number of options:  WE Supply the Box, YOU Supply the Box, YOU HANDLE Shipping or MEET Up.

When WE supply the box, SGS sends a box (with packing material and label) directly to your door.  Just pack up your item(s) and drop off at any FedEx location or simply call FedEx for pick up.  Cost includes shipping the item(s) back after service is complete.

When YOU supply the box, SGS emails a FedEx label directly to you.  You provide the box and packaging.  Once packed, drop off at any FedEx location or simply call FedEx for pick up.  Cost includes shipping the item(s) back after service is complete.

When YOU HANDLE the shipping, you will be responsible for shipping your equipment to SGS.

Meet up is a possiblity if you reside locally.  Arrangements may be possible to pick-up and drop-off your equipment at an agreed upon location.

Yes. Most of our non-local work comes in by FedEx mail-in service, and that’s the way we prefer to handle it.

You can:

• Start on the Place An Order page and tell us what you’re sending.

• Choose one of the shipping options (we supply the box/label, or you do).

• Ship your regulators, BCs, and computers to us from anywhere in the U.S.

We already support individual and fleet customers in multiple states, not just Texas.

Shipping costs are extra.  However, we look to make the shipping experience easy and a fixed cost as much as possible.

Our goal is to get your equipment serviced and back to you within 7 days plus shipping time based upon parts availability. We stock a wide variety of service kits from the major manufacturers. However, based on the manufacturer and/or age of your equipment, parts may not be in stock or readily available.

Express Service is available at an additional cost if you need your equipment back sooner.  Express Service is 2 days plus shipping time and based on parts availability.  Express Service requests will be contacted directly.

The Express Service Fee is $30.00 plus any additional shipping and/or delivery fees.

Preventative maintenance is almost always cheaper and safer than waiting for something to fail.

When a regulator or BC fails in the field, you’re not just paying for parts and labor. You may also pay extra for rush shipping, last-minute rentals, diagnostic time, and—worst of all—missed dives while the gear is down. In practice, unplanned, reactive maintenance can cost three to nine times more than planned service once you factor in those overheads. Scuba Gear Service

Preventative service lets us:

• Catch wear and issues before they become failures.

• Plan parts and scheduling instead of scrambling at the last minute.

• Keep your life-support gear performing the way it should for the dives you care about.

We still help when something breaks, but our goal is to see your gear before it lets you down, not after.

Every serviced regulator goes through a multi-step test process before it leaves the bench:

1. Baseline test when it arrives so we know how it’s performing.

2. Complete overhaul using manufacturer-approved parts and procedures.

3. Breathing simulation – we run the regulator through roughly 450 simulated breaths to help new parts settle in and to give early issues a chance to show up while it’s still on the test stand.

4. Final tuning and verification on a PC-based A.I.R. Flow Test Stand with digital gauges and data capture, not just analog needles.

Digital measurement lets us compare your regulator’s performance to manufacturer specifications and record before/after readings. That way we’re not just saying “it feels fine” – we can show you how it actually performed on the bench.

Yes!  As you dive, small amounts of sand, debris, and salt will accumulate and buildup.  Over time, these buildups can keep dump valves from closing completely. That allows air to escape and compromises your buoyancy. Buildups in the inflator may prevent the valve from sealing completely, allowing air to leak into the BC.  Both conditions compromise your buoyancy and may put you at risk.

Annually servicing your BC will eliminate these risks.

All cylinders that contain compressed gas fall under OSHA/DOT regulations and as such are to be visually inspected annually and hydrostatically tested every 5 years.  By law, a scuba cylinder cannot be filled if it has been over a year since its last visual inspection or over 5 years since its last hydrostatic test.

Hoses are an important part of your life support system; the pathway necessary for the gas to get from your cylinder to your body.

Hoses are often overlooked until they leak.  Of course it happens at the most inconvenient times, possibly causing you to miss or cut a dive short or even worse – causing an emergency ascent situation!

You should visually inspect all your hoses prior to connecting your regulator to any high pressure cylinder.  Pay special attention to the end of the hose at the connection where the hose material meets the metal connection.

Hoses should be replaced at least every five years or when any defect is noticed such as bumps or cracking.

Yes.

We already support fleet customers in multiple states, including public safety teams and training programs.

For teams and institutions we can:

• Service regulators, BCs, computers, and cylinders as a coordinated fleet

• Run each serviced regulator through 450 simulated breaths and digital testing

• Provide summary reports and key before/after readings for your records

• Help design maintenance plans and basic fleet tracking

For more details, see our Fleet Services page or contact us and mention that you’re asking about team or institutional service.

Yes. For fleets we start with a short intake (how many sets, brands, usage patterns, environments), then propose an annual, pre-season, or staggered plan with digital reporting. See our Fleet Services page for details or contact us and mention “fleet.”

You can do either. Some local dive shops already partner with specialist technicians like Scuba Gear Service LLC for regulator and life-support servicing and add their own handling and shipping fees.

When you work with us directly, you keep a direct line to your technician, see your digital test results and service history, and can plan service around your own diving schedule. You still support your local shop for training, fills, and retail, while trusting a dedicated service shop with the bench work.